Hello, I’m Royden Ng, Business Development Director at Sumitec. We have been in this industry for over 20 years, primarily providing machining solutions, automation system integration, and robotics products and services to help customers meet their production and machining needs.
Before working with NEWPAGES, our website would sometimes freeze, and some customers could not access it at all. Online enquiries were also relatively infrequent. After migrating our website server to NEWPAGES, the website began running smoothly. Enquiries increased from just one or two every month or two to enquiries every week, and some have already resulted in actual orders.
Website Problems Prevented Customers from Accessing Even Basic Information
The immediate reason we approached NEWPAGES was the performance of our old website. We noticed that it would sometimes freeze, and some customers could not open it properly. We later learned that the problem was with the server.
For us, a website needs to help customers find our company and learn about our products and services easily. If they struggle just to access the website, it disrupts this most basic form of communication.
Our first priority was therefore to ensure that the website could run reliably. We wanted a dependable team that could resolve website issues and support our business expansion. We subsequently migrated our website server to NEWPAGES. It has been running smoothly ever since, without a recurrence of the problems we experienced before.
From Occasional Enquiries to New Opportunities to Connect Every Week
Once the website was up and running, the changes we noticed were mainly in three areas: customers’ understanding of our company, the range of customers we reached, and sales results.
A Responsive Team We Can Contact Whenever Issues Arise
I am very satisfied with the service provided by the NEWPAGES team. Whenever we encounter a problem, we contact them straight away, and their customer service team responds promptly. This is one specific way their professionalism has stood out during our collaboration.
When choosing a website service, we value reliability and security, and we also want the website to help us expand our business. Having a team that provides ongoing support is therefore important to us. From the server migration to their communication and responses whenever issues arise, the NEWPAGES team’s service has met our expectations.
Google and ChatGPT Search Results Screenshots
Making Our Website an Ongoing Channel for Reaching New Customers
This collaboration has shown us that, even after more than 20 years in the industry, there are still potential customers we have yet to reach. A more stable website, enquiries every week, and enquiries converting into orders are all tangible changes. For us, an important part of the value of this collaboration is having a responsive team that supports our website in continuing to connect us with customers.
