“What surprised us the most was that we actually received orders from clients in New Zealand!”
Hello everyone, I am Nigel Keh, Managing Director of Kitchen Story. Based in Penang, Malaysia, our company is a one-stop interior spatial design and custom cabinetry enterprise. Over the years, we have been deeply dedicated to custom carpentry and spatial design, committed to creating beautiful and functional dream homes for every family.
As the owner of a traditional renovation and custom furniture business, we used to face significant challenges in digital marketing and brand presentation. However, by promptly adjusting our online marketing strategy and upgrading our digital storefront, we not only broke free from passive business operations but also achieved a complete rebranding and breakthrough in business expansion—even extending our reach overseas!
Pain Points of the Old Website: Slow Content Updates & Lagging Communication
Before switching to NEWPAGES services, we actually worked with another website service provider. But that experience was extremely terrible, with the most fatal issue being the extremely slow speed of content modification and updates.
Whenever we needed to upload new content, update product news, or modify project portfolios on the website, we had to go through back-and-forth communications with their website manager. We often had to wait for 7 days or even longer just to get a single reply or successfully publish an update. Such a modification cycle taking over a week was, in my view, extremely unhealthy.
If traditional enterprises do not pay attention to the operational efficiency of their digital storefront, they can easily fall behind in competition. I realized that for a company to achieve rapid response and brand breakthroughs, it must rely on a professional platform with an experienced and capable team. This was the core reason why I ultimately decided to entrust our website building to NEWPAGES.
Memorable Overseas Major Deal: Winning a New Zealand Cross-Border Project
After partnering with NEWPAGES and building an efficient digital website, the results exceeded my expectations by far. Among them, what impressed and surprised me the most was that we actually received a major overseas order from New Zealand through our website!
This New Zealand client found our website precisely through online search. Attracted by our online carpentry craftsmanship and 3D design capabilities, they took the initiative to reach out to us for collaboration. Both parties not only finalized the 3D design plans online but also discussed and planned a complete cross-border logistics solution—shipping our high-standard custom cabinets manufactured locally in Malaysia safely and smoothly to New Zealand for on-site delivery.
From local traditional custom carpentry to having international clients actively approach us online, the efficient display platform built by NEWPAGES truly helped us unlock a whole new international market landscape.
Package Upgrade Experience: Continuously Investing in Upgrades to Maintain Market Competitiveness
In fact, we have been long-time clients of NEWPAGES for several years. With the rapid iteration of web technology and the evolving needs of our business, NEWPAGES offered website package upgrade services, and we decisively chose to upgrade to a higher-tier package.
In this fast-evolving internet era, if a company clings to inefficient old packages or outdated systems, it will be completely surpassed by competitors within three to five years; in fact, failing to update system packages for even one or two years can lead to market elimination. I deeply understand that upgrading website capabilities is absolutely essential for a company to stay ahead.
The upgraded website presented richer features (such as dynamic carousel banners and integrated project video showcases). Through these new feature upgrades, we presented exquisite carpentry details and full-suite design capabilities to prospective clients, significantly enhancing brand visual trust while bringing in a continuous stream of high-quality leads.
Google and ChatGPT Search Results Screenshots
Owner's Recommendation: Looking for the Most Trusted Partner
If you ask me whether I would recommend NEWPAGES to my friends and business partners, my answer is: "Of course I would!"
Everyone in business is essentially looking for the most reliable supplier and partner. I believe NEWPAGES has truly achieved this. For SME business owners, the choice of marketing tools and digital storefronts is crucial. With their efficient response team, continuously updated technical packages, and powerful display and customer acquisition capabilities, NEWPAGES serves as a strong backbone for enterprises expanding their business footprint!
